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If you have encountered any issues with any of our products, please refer to our user guides, troubleshooting guides, or FAQ. If you need further assistance please contact us so we can assist you! 

Fingerprint Padlock User Guide + Troubleshooting Download
CorporateGiftPro Wine Aerator MGS-KD-1 User Guide Download
CorporateGiftPro Wine Aerator MGS-KD-4 User Guide Download
CorporateGiftPro Wine Aerator SW-EA01 User Guide Download
ELMWAY Alarm Clock User Guide Download
Support 
  • What is Megafeis?
    Megafeis is a tech essentials company aiming to provide you with unique modern products that help elevate your everyday lifestyle. We specialize in wine accessories and fingerprint padlocks.
  • How do I set up my Fingerprint Padlock?
    There are multiple ways to set up our fingerprint padlocks. Download the correct app as instructed from the user manual included or the Amazon store page. Create an account with an email or phone number. Scan the QR code included or use Bluetooth to scan for your lock. Make sure Bluetooth is turned on your phone/device and you tap the lock sensor to wake up when scanning. Register your lock and add fingerprints. If you need additional help do not hesitate to send us an email! We look forward to assisting you!
  • How can I open my fingerprint lock?
    Our fingerprint padlocks can open with both your inputted fingerprints, and bluetooth with the tap of a button on your phone. You must make sure to tap to wake the lock when opening via the app. If you need additional help do not hesitate sending us an email! We look forward to assisting you!
  • My fingerprint lock won't open what can I do?
    If your fingerprint lock won't open you can first tap the lock sensor to see if it is lighting up. If it is not lighting up you may need to plug it in to charge and open it while charging. If your lock still lights up but doesn't respond to your fingerprints make sure your fingers are dry and clean. You may also try opening via bluetooth from the app or add new fingerprints to open with those new fingerprints. If you need additional help do not hesitate sending us an email! We look forward to assisting you!
  • My Fingerprint Lock is stuck
    Plug the lock in with the included power cable and try locking or unlocking the shackle. You can try using your fingerprint but it is recommended to use the app. Put the lock near your ear and toggle the lock and unlock feature using your fingerprint/app and listen for the motor sounds from when the lock normally operates. If you hear the motor, try pressing the lock shackle down into the locked position and toggle the lock and unlock feature via fingerprint/app. You can also try finding a wooden stick or hard surface to tap the lock shackle and the bottom of the lock in case the gears are stuck. If you do not hear the motor sounds from the previous step the lock mechanism internals are most likely broken. If you need additional help do not hesitate to send us an email! We look forward to assisting you!
  • Can I get a refund or replacement for my defective item?
    All of our items are available on Amazon to purchase! If you have an issue with your order you should be able to contact Amazon directly through your order confirmation. If you need additional help do not hesitate sending us an email! We look forward to assisting you!
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